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OUR SERVICES

Insurance Repairs, Remedial Quality

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INSURANCE REPAIRS

  • Our technology-driven Estimators bring precision and speed to every claim.
    Using advanced estimating software, they assess, quote, and return detailed reports directly from the field. Every estimate is reviewed and uploaded to insurer systems by our Head Office team, ensuring transparency, accuracy, and industry-leading turnaround times.
    At DPR, we turn complexity into clarity — and claims into outcomes.

  • All DPR Estimators are Licensed Supervisors, ensuring complete accountability from estimation through to construction. Our detailed scopes provide full visibility — including room layouts, precise measurements, and a transparent, line-by-line breakdown of repair items supported by photos. Whether for everyday claims or major events, our team delivers consistency, clarity, and confidence in every report.

  • Every repair, from emergency make-safes to full restorations, is managed by qualified Supervisors who are local, licensed, and hands-on. Our Supervisors are the trusted face of DPR Insurance Repairs — ensuring smooth communication between clients, customers, and trades while maintaining the highest standards of quality and care.

  • Thanks to our extensive and trusted trade network, DPR Insurance Repairs provides comprehensive Specialist Reports across all trades — including Electrical, Plumbing, Roofing, Flooring, and Swimming Pools. With this access, our experts identify causes of damage, assess the extent, and recommend the most effective repair or replacement solutions. Whatever the challenge, DPR has the right specialist for the job.

  • At DPR, customer service is at the heart of everything we do. Our expert Customer Service Team ensures every claim runs smoothly — from the moment it’s logged to the final handover. We coordinate with insurers, schedule appointments, manage diaries for Estimators and Supervisors, and keep clients informed every step of the way. With a passion for problem-solving and communication, our team consistently delivers fast, seamless resolutions. We truly believe we have the best in the industry.

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CATASTROPHE RELIEF

  • When disaster strikes, DPR Insurance Repairs is ready to respond — fast.
    We have a proven track record in managing catastrophic weather events across Australia, working hand-in-hand with insurers to deliver rapid mobilisation, coordinated site assessments, and scalable resources that meet demand when it matters most.

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    Our expert teams thrive under pressure, providing timely, compliant, and safety-focused solutions to support policyholders and communities in the most challenging conditions.

  • In the aftermath of a major weather event, stress and uncertainty can run high.
    That’s where DPR steps in — bringing calm, clarity, and compassion.

    We quickly mobilise our catastrophe response teams to metropolitan, regional, and remote locations, using smart systems, intuitive technology, and genuine care to help communities recover faster.

    Backed by our nationwide network of trusted trades, we deliver immediate results as soon as it’s safe to begin repairs.

  • Our teams are on standby 24/7, ready for immediate deployment.
    We act fast to reduce downtime, restore safety, and initiate recovery the moment a catastrophe occurs.

  • We collaborate with local authorities, emergency services, and communities to deliver tailored recovery solutions, addressing each region’s unique needs and reducing disruption on the ground.

  • From floods and storms to fires and severe weather damage, DPR Insurance Repairs provides fast, effective, and dependable solutions to minimise loss and protect property.

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EMERGENCY MAKE-SAFE

  • When disaster strikes, DPR Insurance Repairs is ready, anytime, day or night.
    A fast Make Safe response can mean the difference between minor damage and major loss. That’s why we act fast to protect your property, reduce further damage, and save time and cost.
     

    Our dedicated team provides a 24-hour, 7-day-a-week emergency response across domestic and commercial properties. Once instructed by your insurer, DPR Insurance Repairs will:

    • Contact the customer immediately

    • Assess the situation and risk

    • Coordinate qualified trades to attend and secure the property, fast.
       

    From storm damage to structural impact, DPR’s Make Safe Team takes control of the situation, ensuring safety for occupants and the public while preventing further property loss.

    After the Make Safe is complete, we deliver a comprehensive client report, including:

    • Before & after photos of the site and works completed

    • A full breakdown of labour and materials used

    • Roof tarping

    • Securing damaged windows and doors

    • Reinstatement of essential services (water, electricity & gas)

    • Electrical isolation and circuit testing

    • Plumbing isolation

    • Temporary fencing of hazardous areas

    • Structural support after building impact

    • Securing collapsed ceilings

    • Tree removal

    • Asbestos containment and removal

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